If you have purchased your item by credit card the refund is re-credited to the account associated with the credit card used for the order. ![]() For downloaded items, please provide proof that the software has been uninstalled from all your computers and will never be installed or used any more (screenshots will suffice).Your reason for refund! If there's an issue, we can generally help. ![]() Your contact information (last name, first name and email address).To obtain a refund, please follow the procedure below.Ĭontact us via or support and provide the following information: If your licence key still does not work, then please contact support with the details.Ībsolutely! If you are not completely satisfied with the Log File Analyser you purchased from this website, you can get a full refund if you contact us within 14 days of purchasing the software. You are entering a Log File Analyser licence into the SEO Spider.You are entering a SEO Spider licence into the Log File Analyser.Please also double check you have inserted the provided ‘Username’ in the ‘Username’ field and the provided ‘Licence Key’, in the ‘Licence Key’ field.Copy and paste the username and licence key, they are not designed to be entered manually.This is by far the most common issue we see Ensure you are using the username we provided for your licence key, as this isn't always the same as your account username and it's not your email address.Please follow our tips below on common issues encountered. Licence keys are displayed on screen when you check out, sent in an email with subject "Screaming Frog Log File Analyser licence details" and available at any time by logging into your account.īefore contacting us, please view your licence details and copy and paste them into the correct field - they are not designed to be entered manually. This can be seen under 'Licence > Enter Licence Key' in the interface. If the Log File Analyser says your ‘licence key is invalid’, then it's because it has been entered incorrectly.
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